All services offered by Hounds & Heritage Weddings have a specific process involved in booking. All clients must complete this process. This is to ensure that all dogs taking part in services are happy, at home, and no risk to any members of the family.
To find out more, please read the information below.
The Initial Consultation is a 1 hour meeting, which usually takes place in the Client Home. As part of the service / package booked, the travel to the Client Home is included, so there are no extra or hidden fees for the service or the travel. The purpose of this consultation is to allow HHW to see the dogs in their home environment and the way they react to strangers around their loved ones. A general assessment of behaviour can be made here. All topics surrounding the dogs general day to day care, personality, and behaviour, as well as the desired plan for the wedding day are discussed in detail. This is a good opportunity for clients to make use of the time with HHW to get to know a little more about Jemma, her family, the background of Hounds & Heritage, and to ask any questions that might spring to mind.
The Familiarisation Meetings are a compulsory part of booking a service with Hounds & Heritage Weddings. You will find that all the services offered have an allocation of meetings inclusive in the price, so that HHW can get to know both you and your dogs ahead of the service date/wedding day.
The purpose of these meetings is to focus entirely on building a bond between all parties involved in the chaperone / boarding process. They can also prove to be good opportunities to work on training, photos, and to have a generalised chat. The meetings usually take place in an agreed place, which can be your home, HHWs home, or out on a walk.
Dependant on the service booked, depends on the amount of meetings included and the general timeline of events. Generally, the average person books and completes at least 3 meetings before moving on with the service process.
For those clients that have booked a service which includes a stay in the HHW home, the first meeting is usually a walk, halfway between HHW & the client home. The purpose of this meeting is to introduce Loki & Elene (Jemma's Dogs), to see how the client dog reacts to both dogs when out on a walk.
For those clients that have booked a service which includes a Pet Sit away from the HHW home, the first meeting usually takes place on a walk, which is mutually halfway from both residences.
All being well with meeting one, the second meeting is usually a walk and home visit to HHWs home. The purpose of this meeting is to see how the dogs react in a new environment, and to allow the clients to see where they will be staying. The walk always takes place first, so that all the dogs can be reintroduced outside of the home environment. Clients are then brought back to the house and asked to come through the garden back gates, so that they can let their dogs off into the garden once the final gate has been secured. HHW insists that all dogs are let off the lead so that they can explore the new surroundings freely.
For those clients that have booked a service which includes a Pet Sit away from the HHW home, the second meeting usually takes place on a walk, which is mutually halfway from both residences, or it can be at the Client Home.
The third meeting is usually a further walk before the client moves on with the service process. With this meeting, HHW likes to take the clients to one of the walks that the client dogs would be likely to visit during their stay with HHW.
Any further meetings are encouraged to be booked on a regular basis, to help strengthen the bond between all parties. Some dogs, particularly nervous dogs will need more meetings before they move on with their service process, however, in most cases, HHW will draw up/suggest a suitable plan to move forward with.
The Trials are a 100% compulsory part of booking a service with Hounds & Heritage Weddings, and they are never skipped. Clients that choose a package involving a Home Board or Daycare at HHWs home premises, will have to take part in either a Day Trial or an Overnight Trial.
If the Trial flags up slight concerns i.e. not sleeping on a night, not eating, whining, excessive panting, this would be classed as an unsuccessful Trial, and HHW will encourage the dogs in question to come for another Trial. (9/10 dogs that attend for a trial, pass, however there is a very small minority that do not pass and need to come for a re-trial.. with an even smaller percentage that do not pass the re-trial / aren’t suited to boarding. If this is the case HHW would be upfront and honest). If this was to be unsuccessful once again, HHW would suggest another solution to try or a full refund of the 30% booking fee or full service amount would be generated.
HHW notes that is usually expected for some dogs to be slightly nervous upon their first visit. As such, many dogs benefit from ongoing visits ahead of the booked service date.
Ensuring the basic services are on track for the big day, can also mean finding a professional that can help include your furry four-legged family pets into your wedding day. There are several packages available to choose from; from Day Only Packages to Day & Evening and Long Weekend Stays.
For those couples that cannot have their dogs present on their wedding day, pet sitting helps to alleviate the struggle and worries of trying to find suitable care for your dog on your wedding day.
As a way of thanking people for the overwhelming support we have received this year, we are currently offering 10% off all services booked in the next three months.
Offer will end on 30th September 2022.
From my family to yours, thank-you so much.